Aus der Asche

Orders are delivered via DHL package.

Shipping Costs

Until further notice we do not accept orders for deliveries to: Russia, Belarus, Ukraine, Iran.

There shall be a minimum order value of EUR 0,00.

The costs for the delivery outside the EU including any possible customs duties are to be borne by the customer.

Delivery

Your order will be sent out as soon as all items are on stock. Items marked as “Available for immediate delivery” usually will be sent out within 24 hours. In order to wait for potentially missing stock, your order can be on hold for up to 4 weeks until all products are available. After those 4 weeks all available items will be sent out. Products not included need to be re-ordered.

Shipping Damage

Please pay attention to the condition of your delivery on its arrival. It can be opened while witnessed by the postman. Don’t accept any damaged or pre-opened packages – otherwise you accept the receipt of the undamaged delivery in silence (if in doubt, note the name of the postman or employee of shipping).